Refund Policy

RecruitSphere is currently sold primarily as paid one-month pilots. Pilot fees are payable in advance.

• Before workspace provisioning: a 100% refund is available if you request cancellation in writing before your workspace is provisioned.
• Within 7 days of provisioning: if the workspace was provisioned but neither the Customer nor any Authorised User has materially used the Platform (defined as fewer than 10 candidate records and no live AI interview or assessment session), we will refund the unused pro-rata portion, minus reasonable provisioning costs.
• After active use: pilot fees are non-refundable once the workspace has been actively used. We may offer a goodwill credit toward a future subscription at our discretion.

Once general subscriptions are available, the following rules apply unless an order form says otherwise:

• Monthly plans are billed in advance and are non-refundable for the current month. You can cancel at any time and retention will follow the end of the paid period.
• Annual plans are billed in advance and are non-refundable except where required by law. We will not auto-charge a new annual term without prior written notice 30 days before renewal.
• We do not pro-rate refunds for unused seats within a billing period. Seat changes take effect on the next renewal.

We may issue full or partial refunds where:

• We materially fail to provide the Platform and cannot resolve the issue within a reasonable time after notice.
• A duplicate or erroneous charge has been raised against the Customer.
• Required by Indian consumer or tax law.

Email hello@recruitsphere.space from the email address associated with the Customer admin account and include:

• Customer organisation name.
• Invoice or payment reference.
• Reason for the refund request.

We acknowledge requests within 2 business days and aim to issue eligible refunds within 7 to 14 business days, depending on the payment method.

Refunds are made to the original payment method. Bank or gateway fees, currency conversion differences, and taxes already remitted to tax authorities are not refundable.